Your privacy, our commitment
At Accord Mediation, we understand the importance of privacy, especially when dealing with sensitive personal information. This page outlines how we collect, use, protect, and manage your data in compliance with GDPR, ensuring transparency and trust.
Our promise to protect your data
Accord Mediation is dedicated to safeguarding your personal details in line with GDPR. We may collect your name, phone number, email address, and other information relevant to your enquiry or mediation. This data allows us to respond to your queries, arrange and conduct mediation sessions, and communicate effectively with you.
Your information is kept secure on password-protected devices and in locked physical storage with restricted access. We retain your data only as necessary, typically for up to 6 years, after which it is securely deleted. Your information is treated as strictly confidential and is not shared without your consent, unless required by law. You have the right to access, correct, or request deletion of your data.
How your information supports our mediation process
The information we collect is crucial for providing effective mediation services. Mediation is a voluntary and confidential process, and the mediator remains neutral, providing no legal advice or making decisions. Full terms, including confidentiality, fees, and responsibilities, are detailed in the Agreement to Mediate. This agreement is provided to both parties and signed before the mediation process begins, ensuring clarity and mutual understanding.
Ensuring your personal information remains secure
Your trust is paramount to us. We employ stringent measures to keep your personal information private and secure. All digital data is stored on password-protected devices and networks, while physical documents are kept in locked storage facilities. Access to your information is strictly limited to authorised personnel who require it to perform their duties. We regularly review and update our security protocols to protect against unauthorised access, disclosure, alteration, or destruction of your data. Rest assured, your confidentiality is maintained at every step of our service.
Your rights and how to contact us
You have specific rights regarding your personal information held by Accord Mediation. These include the right to access, correct, or request deletion of your data at any time. Should you wish to exercise these rights or have any questions about our privacy practices, please do not hesitate to contact us. We are committed to transparency and will gladly assist you with any concerns.